Warranty Policy
At BACHJOHANN, we offer a one-year manufacturer warranty on all new headphones and electronic products purchased from our official website or authorized retailers. This warranty starts from the date of purchase. Refurbished products bought through our official website are also covered by a one-year warranty. If your product falls within the warranty period and experiences defects, you can easily apply for a warranty claim. Our customer support team processes most warranty claims within two business days.
To promote environmental sustainability, BACHJOHANN may replace defective products with refurbished units that are equivalent to the original in both performance and reliability.
If the replacement BACHJOHANN product or part is found defective during the remainder of the original limited warranty, BACHJOHANN will provide an additional replacement at no cost.
If the same model is unavailable, BACHJOHANN will send a similar or higher-value model.
What Does BACHJOHANN Warranty Cover?
BACHJOHANN offers a limited warranty for all products purchased from our official website and authorized retailers. This warranty covers:
- New products: One-year warranty starting from the date of purchase.
- Refurbished products: One-year warranty starting from the purchase date.
- Warranty applies to headphones and associated charging devices.
What You Need for a Warranty Claim:
- A valid proof of purchase is required.
- BACHJOHANN will review and resolve the issue within 2 business days.
- If requested, customers must provide proof of the purchase date.
This warranty does not extend beyond the original warranty period and does not grant any rights for an extension.
What Does BACHJOHANN Warranty Not Cover?
The BACHJOHANN warranty does not cover:
- Damage from misuse, abuse, or neglect.
- Defects caused by abnormal conditions (improper storage, liquid damage, unauthorized repairs).
- Scratches or damage caused by normal use, such as external plastic surfaces.
- Loss or theft of the product.
- Products purchased through second-hand marketplaces like eBay, Facebook, or Craigslist.
The warranty is also void if the product has been altered or damaged by using non-BACHJOHANN accessories.
Does BACHJOHANN Offer Repair Services?
BACHJOHANN does not offer repair services. However, all new and refurbished products purchased from the BACHJOHANN official website or authorized retailers come with a one-year limited warranty against manufacturer defects, starting from the date of purchase.
How to Make a Warranty Claim with BACHJOHANN?
To file a warranty claim, please provide:
- The serial number of your product.
- A valid proof of purchase.
- Fill out the warranty claim form on the official website.
Our Customer Happiness Team will review your claim within two business days and guide you through the next steps.
How Long Will It Take to Receive a Replacement Product?
Once your warranty claim is approved, your replacement product will be shipped within 2-3 business days, provided all conditions are met.
What if My Product Was a Gift?
If you received a new product as a gift but cannot provide proof of purchase, you can still apply for the one-year warranty by using the date you received the product as the purchase date.
What Happens if My Product Was Discontinued?
If your BACHJOHANN product is discontinued but still within the one-year warranty period, we will offer you an equivalent or higher-value model as a replacement.
Can I File a Warranty Claim for My Replacement Product?
If your replacement product malfunctions and you are still within one year of the original purchase date, you are eligible to file another warranty claim.
State Law Rights
No other express warranty applies to BACHJOHANN products beyond the warranty outlined here. The duration of any implied warranties, including merchantability or fitness for a particular purpose, is limited to the duration of this express warranty. BACHJOHANN is not responsible for incidental or consequential damages resulting from the use or inability to use the product.
Some regions do not allow the limitation of incidental or consequential damages, so these limitations may not apply in your case. This warranty grants you specific legal rights, and you may also have other rights depending on your region.
Why Choose BACHJOHANN? With a focus on luxury, innovation, and environmental sustainability, BACHJOHANN is committed to providing you with premium electronic products that elevate your experience. Explore our wide range of headphones, audio equipment, and accessories, backed by comprehensive warranty protection.